Terms and Conditions of Service

Where possible we have included a plain English interpretation of each paragraph in bold italics below each paragraph. This is intended to aid understanding and does not form part of the legal and binding agreement.

1. Terminology

These terms and conditions are written with the following definitions:
"Our", "We", "Us" - refer to the service provider, TaxCommand a trading name of Wessington Holdings Limited, a company registered in England and Wales with company number 11190971.
"Your", "You" - refer to the client requesting the services of TaxCommand, or anyone who registers for an account and submits their details, personal or otherwise, into any online form at www.taxcommand.co.uk.

Our, We, Us - TaxCommand
Your, You - You, the client

2. The Contract Between You and Us

By using our service, you are agreeing to the below terms and conditions. You will be required to acknowledge that you have read and understood these terms and conditions before we can process your tax return or tax refund.

By using our service, you agree to these terms and conditions.

3. Ownership of Rights

The website www.taxcommand.co.uk is owned and operated by TaxCommand a trading name of Wessington Holdings Limited a company registered in England and Wales (with company number: 11190971) of 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. All rights, including copyright, in this website are owned by TaxCommand.
Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

Our website and branding belong to us, don't use, steal or modify anything without our written permission.

4. The Service Provided

Using all the information you have submitted to TaxCommand via any online form at www.taxcommand.co.uk and any evidence you have provided us via email, post, telephone or direct upload, at our discretion, we will decide what method will be most suitable to claim your tax refund from HMRC. The two methods used are set out below:

  1. The preparation and submission of a Tax Refund claim through the PAYE (Pay as you Earn) system.
  2. The preparation and submission of a Self-Assessment Tax Return.

The determination of which service you are provided shall be made in accordance with the regulations stipulated by HMRC (Her Majesty's Revenue and Customs).

If it is determined that a Self-Assessment Tax Return is appropriate for your circumstances and you do not have a personal Unique Tax Payers Refererence (UTR), by submitting a claim to us you are authorising us to complete HMRC form SA1, used to register for Self-Assessment for any reason other than self-employment, on your behalf.

In accordance with HMRC regulation, we will provide you with a service appropriate to your circumstances.

5. Data Protection

  1. We are registered with the Information Commissioner's Office with reference number ZA320647. We are required to collect some personal information to enable us to carry out our services. Your personal information will never be shared with any other organisation except where necessary by law.
  2. To ensure the security of your data, we will require you to identify yourself whenever you communicate with us. When communicating through the website, your password, which is unique to you, is used to secure your data. It is therefore essential that you keep your password secret and do not share it with anyone. TaxCommand will never ask you for your password.
  3. All information submitted through the online forms on www.taxcommand.co.uk is stored on our servers and all personally identifiable information is stored in an encrypted format.
  4. We will retain your information for as long as we have a business relationship and from the point of cessation of that relationship will keep your records for 6 years. This is in accordance with the EU General Data Protection Regulation (GDPR).
  5. We will contact you using the contact details which you have provided us when completing any of our online forms. All communications we make with you outside of providing you with our service are opt out. If you do not wish to receive those communications, you can contact us requesting that the communications stop.
  6. The business relationship is considered to have ended when either party informs the other that they wish to terminate the relationship. If we decide to terminate the relationship we will inform you via email and in writing.
We are compliant with Data Protection Regulation and will never use your data for anything other than providing our service.

6. Anti-Money Laundering

  1. We are registered with HMRC's Anti-Money Laundering Supervision. We are required to remain alert to any suspicious activity within the accounts of any of our clients.
  2. If we suspect that you are money laundering, we are legally obliged to report this to the National Crime Agency who may investigate further.
  3. To comply with Anti-Money Laundering regulations, we will need to fully identify you before we can act, in any capacity, on your behalf. This involves you providing us with photographic ID and proof of your address.
  4. We are required to maintain a record of the documentation which you have provided us to identify you with. We will retain your information for as long as we have a business relationship and from the point of cessation of that relationship will keep your records for 6 years. This is in accordance with anti-money laundering regulations.
We are compliant with Anti-Money Laundering Regulations and will need to properly identify you before providing you with our service. We will keep records for as long as we are legally required to.

7. Our Commitments

  1. We commit to providing you with a high-quality service.
  2. We commit to submit your tax refund or tax return to HMRC within 14 days of the following being complete:
    1. We have identified you in accordance with anti-money laundering regulations.
    2. You have completed, in full, the online tax refund claim form at www.taxcommand.co.uk to our satisfaction.
    3. You have provided us with enough documentation and evidence to complete our services.
    4. You have authorised us to complete your tax refund or, in the case of a tax return, authorised us to act as your agent for Self-Assessment.
  3. Any penalties incurred when you have completed the above with more than 14 days until HMRC's filing deadline associated with that particular penalty are deemed our responsibility and will therefore be paid by us. Any penalties incurred for which we had no control, must be paid by you. In this case the penalties may be subtracted, by HMRC, from your payment. We will include this on your invoice.
  4. We commit to accurately providing HMRC with the information you have given us, organised so that HRMC are able to process your tax refund or tax return. We cannot be held accountable for inaccurate information provided to us, nor can we be held accountable for the procedures and requirements of HMRC. That is, if your tax refund or tax return is delayed due to a procedure mandated by HMRC, we cannot be held responsible.
  5. We commit to resolving any issues with HMRC regarding your tax refund or tax return. We will provide HMRC with evidence as they require it. We are not considered responsible if you have provided us with inaccurate information. If you have provided us with inaccurate information, we reserve the right to cease any communications with HMRC on your behalf and you will be solely liable for any penalties issued by HMRC or any expense incurred in resolving the issue.
  6. We commit to resolving any errors that are made on our behalf. If we make any errors in submitting your tax refund or tax return, we will ensure that we pay you the full value of the tax refund or tax return which you are entitled to and we commit to paying any penalties issued by HMRC as well as any expense incurred by us in resolving the issue. This means you will not be charged for our services, or any penalties issued by HMRC.
We will provide you with a high quality, professional service and take full responsibility for anything which we have direct control over, including penalties from HMRC. We are not responsible if you provide us with incorrect information. If we do make a mistake, you will not be charged for our services.

8. Your Commitments

  1. You must commit to providing us with accurate information and any evidence we require to process your claim.
  2. You must provide factual, complete and accurate figures for any income or expenditure for any financial year for which you request us to submit a tax refund or tax return.
  3. You must commit to authorise us to act as your agent and authorise us to collect payments from HMRC on your behalf. This includes providing us with your Agent Authorisation Code and if applicable your Unique Tax Payers Reference which will be mailed to you by HMRC during your first claim.
  4. You must commit to checking the information you have provided us with is complete, accurate and factual before we submit your tax return or tax refund to HMRC. You will be required to acknowledge that you have carried out these checks.
  5. You must commit to pay back any money which was received by you which resulted from false, incomplete or inaccurate information. In this instance, you do not have the right to reclaim our fee.
  6. You must commit to fully comply with HMRC's requests for further information or evidence in the case of a further investigation. Failure to do so will be your responsibility. Your failure to co-operate with HMRC will be a violation of these terms and conditions and nullify our commitment to deal with HMRC on your behalf. You will be solely responsible for any penalties issued by HMRC.
You must provide us with all information and evidence we require to complete our service. You are fully responsible for the accuracy of the information.

9. Refusal of Service

We reserve the right to refuse you service. If at any point, we intend to refuse you our service we will notify you by email. Refusal of service is at our discretion. Refusal can be for any reason but will usually be limited to cases which are beyond the scope of our services. If you are refused on this basis, we may recommend a more suitable organisation.

We may refuse to offer you our service if your circumstances do not suit our service. We may recommend alternatives if this is the case.

10. Costs

  1. If we are unable to submit a successful tax refund or tax return on your behalf to HMRC, you will not be charged.
  2. We do not charge Value Added Tax (VAT).
  3. The cost of our service is 20% of the amount claimed.
  4. We will always attempt to subtract our fee from the amount claimed before paying you the remainder. We handle this process as you authorise us to collect the amount claimed from HMRC on your behalf.
  5. We will provide you with an invoice for our services for your records.
  6. If for any reason you receive the amount claimed directly from HMRC we will request that you pay us the total value stated on the invoice we send to you for our services. If you do not pay within 14 days of the request, we will take all procedural and legal steps necessary to recover the money, all costs to be borne by you.
We will take a 20% cut of the amount claimed on your behalf. Not more. No hidden costs and no win no fee.

11. Complaints

  1. If you have any questions or complaints about our service, please contact us. You can do so by completing this form.
  2. We are under a legal duty to supply services that are in conformity with this contract and in accordance with the Consumer Rights Act 2015.
We will always endeavour to provide you with an excellent service, but you can complain or enquire at any time if you feel it is necessary.

12. Other Factors

  1. If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these terms and conditions will not be affected.
  2. You acknowledge and agree to be bound by the terms of our Privacy Policy & Cookie Policy.
  3. This website, any content contained therein, and any contract brought into being as a result of your use of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

Version 2 - Last Updated: 12th April 2020